Statement of Work (SOW)

Last updated: April 11, 2024

"Build With" Service
Prettysimpl (Pty) Ltd and Client Agreement

This Statement of Work (SOW) forms part of the overarching agreement between Prettysimpl (Pty) Ltd and the Client, acknowledging the terms of the Master Service Agreement (MSA) available at https://prettysim.pl/msa. By booking a "Build Wi th" session, the Client agrees to these terms, along with those outlined in the current rate card, accessible upon request or at https://prettysim.pl/#rates

1. Booking and Acceptance Procedure

Clients book a "Build With" session through Calendly, choosing from available times. An option to complete an online form will be provided to supply context, aiding in up to 30 minutes of offline preparation by Prettysimpl (Pty) Ltd prior to the call.

2. Scope of Services

2.1 Included Services

Up to 30 minutes of offline preparation based on the Client's provided context.

A one-on-one video call to directly address and work through the Client's issue or project.

2.2 Exclusions

There will be no post-call maintenance, ongoing support, actions, or follow-up after the call concludes.

3. Payment Terms

The service fee is determined according to the current rate card. Payment is required in full at the time of booking.

4. Deliverables

The primary deliverable is the completion of the agreed-upon task or resolution of the issue during the call. A session recording will be provided upon request, if asked for within 24 hours post-call.

5. Refund and Cancellation Policy

5.1 Refunds

Refunds are available if the Client requests within 24 hours post-call, detailing dissatisfaction to aid in future service improvement. Refund amounts may be less any costs levied by payment processors (e.g., PayPal), which are the Client's responsibility.

5.2 Cancellation and Rescheduling

Clients may cancel or reschedule up to 24 hours before the scheduled call time for a full refund. Cancellations within 24 hours of the call will incur the full fee.

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary information shared during the session. Prettysimpl (Pty) Ltd commits to secure handling and protection of the Client's data, adhering to applicable data protection laws.

7. Acknowledgement

By booking a "Build With" session and accepting the terms online, the Client agrees to the conditions outlined in this SOW and the MSA. This agreement ensures commitment to the service terms, payment, confidentiality, and the structured approach to refunds and cancellations detailed herein.

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